handling challenging situations

Ever feel like this?  Check out this free webinar called "Handling Challenging Situations: Part 1" next Tuesday, May 14th @ 3 pm.  You'll learn how to set limits with "problem patrons", how to articulate the importance of self-care following a difficult interaction, and more.  Click here to register for the live webinar, or here after May 14th to view the recording of the webinar.  Part 2 of this series will be offered on Tuesday, May 21st @ 3 pm.

blackbelt library staff

Many of you may remember when Warren Graham came to RPL and did a presentation on library security.  Tara recently completed a refresher webinar presented by Mr. Graham on how to help empower us to control the library environment.  Graham asserts that using the library is a privilege, not a right, and patrons must follow our rules.  The presentation was recorded and can be viewed by clicking here and then selecting "View Archive" on the right side of the page.  It will ask you for your name, e-mail, and organization name (RPL).  If you don't have time to watch the full presentation, you can check out Graham's slides by clicking here.  If you would like to borrow a copy of Graham's book, The Black Belt Librarian: Real World Safety & Security, please contact Gretchen (x8232).