where did all my programs go (UPDATED)

If you log in to Citrix and notice that only half of your programs are showing up, here's the new way to refresh your desktop (an updated version of this previous tutorial):

Step 1:  Locate your "Citrix Receiver" icon in the bottom right corner of the screen.

Step 2:  Right click on the icon and select "About" from the menu.

Step 3:  In the window that pops up, click the down-arrow next to "Advanced"and choose "Online Plug-in Settings".

Step 4:  Select "Refresh Applications" from the menu.

Hopefully all of your icons will pop up on the desktop again.

make the citrix plug-in window disappear

The previous post explains how to login to the Citrix plug-in window.  If you never want to see the Citrix plug-in window pop up again, I finally have a solution to share!  After you login, and then login again in the Citrix plug-in window...

Step 1:  Right-click on the Citrix icon (blue circle shown below) and select "Options" from the menu.

Step 2:  Click the down-arrow under "Logon Mode" and change to "Pass-through authentication".

You'll never see that pesky Citrix plug-in window again (at least that's what I've been told)!

login in ALL CAPS

Login for Reference Desk and Circulation Computers

Please type the computer name and password in ALL CAPS.  If the Citrix plug-in appears after you login, make sure to type the username and password in ALL CAPS again (even though it may default to lowercase).


If you use a personal login on these computers, you do not need to use all caps.

the sound of...silence?

If you notice that the sound is not working on your computer, try these steps:

1.  Log out of Citrix (Start > Log off)
2.  When you see the gray login screen, click the volume icon in the bottom-right corner of the screen. 
3.  If it is muted, unmute it (it overrides your personal settings).
4.  Log back into Citrix and try one more time.

If this doesn't work, please contact your tech person to put in a work order.

where did all my programs go?

Some of you may have noticed that when you log in to your Citrix machine, all of your icons are not automatically appearing.  You actually have to log in a second time in the Citrix plug-in window (pictured below).

If you don't enter your log in info right away, the Citrix plug-in window will disappear.  Not to worry!  If that happens, simply right-click on the Citrix icon in the bottom-right corner of the screen.

Select "Log On" from the menu and enter your username and password when prompted.

All the program icons should now appear.  Notice that the gray Citrix icon is blue.

receipt printer troubleshooting guide

***Please note that these instructions have been revised to accommodate the new receipt layout.***

WHEN THE RECEIPT PRINTER WON’T PRINT...

1. Log out of TLC Circulation.

2. Go to the “Start” menu and click on “Settings” and then “Printers and Faxes”.  Make sure that the EPSON receipt printer is listed, hover over it with your mouse, and check to make sure its status is “ready”.  DO NOT set this as default printer or make any changes; just make sure that it’s showing up as one of your available printers.

3. Log in to TLC Circulation again.

4. Click on “Printers” under the “Setup” menu (bottom left corner of window).

5. Under “Installed Printer”, click the down-arrow and choose the EPSON receipt printer from the list (it’s usually toward the bottom).

6. Click check boxes next to each of the Margin settings, and check “Has Automatic Cutter” also.  Click the “Save” button.

7. Under the “Setup” menu, click on “Slips”.

8. Select the drop-down arrow and choose each type of slips you might need to print (Arrived Request, Checkout, Messages, Routing, etc.)

9. You will need to select the EPSON receipt printer under the “Print To” drop-down menu for each type of slip.  Make sure the “Print at This Workstation” box is checked.

10. Click “Save” and test it out by printing a message or checking out a test book to yourself.